Quality and Customer Care

High quality, much care

If we don’t wrap quality services in customer-focused care and on-time delivery, little else matters.

That’s why every customer can expect to be asked, “How’d we do?”

During 2009 and 2010, customers gave Post Masters a 99.86% satisfaction rating, with 85% saying they were “extremely satisfied” with Post Masters services. Comments behind the high scores include:

• Your people look out for the best interest of our business
• You will always get a live person to talk with
• There will be a knowledgeable person able to answer your questions
• Same-day quotes
• Experts will walk you through the USPS maze of rules and regulations
• Post Masters will send one of their mailing experts to your facility to review your documents and ensure they are automation compatible.

Working for your success

Because Post Masters’ systems are fully integrated with United States Postal Service, we streamline processes -- and save money.   There are significant postage savings available for all classes of mail.  Post Masters not only barcodes and sorts pre-addressed letter size mail, but we also have equipment to barcode and sort flat size envelopes that offer large postage discounts.   We are continually upgrading our technology and processes to ensure our customers receive the maximum postage discounts.

Passing along such savings reflects our business strategy: to cultivate long-term business partnerships. And when you take the long view, it means the best path to maintaining a successful relationship is relentlessly working hard for your success as well as ours.

So expect us to keep asking, “How’d we do?” It’s our way of measuring the status of a significant and abiding business relationship.